The Client Relationship Management (CRM) function serves as the primary interface between the Egyptian Central Securities Depository (ECSD) and its clients. Acting as the central point of coordination, CRM ensures seamless communication between ECSD’s clients and internal departments such as Operations, Taxation, Compliance, Corporate Governance, and Finance.
CRM is dedicated to providing comprehensive support and timely responses to client needs while fostering trusted relationships with both domestic stakeholders and international partners.
· Central Point of Contact: Acting as the main liaison for all client interactions and general inquiries addressed to ECSD, including oversight of the official communication channel (INFO.ECSD@cbe.org.eg).
· Market Intelligence: Delivering timely updates and insights on the Egyptian debt capital market through periodic Market Watch newsflashes, ensuring clients are kept informed of key developments.
· Due Diligence & Agreements: Preparing and coordinating the timely submission of Due Diligence Questionnaires (DDQs), Service Level Agreements (SLAs), and other regulatory documentation in accordance with international standards.
· Client Engagements: Organizing and supporting client visits, including tailored presentations on ECSD’s latest initiatives and debt capital market developments, aligned with the agenda and strategic priorities.
· International Cooperation: Facilitating international interactions and supporting Due Diligence assessments by global custodians and rating agencies.
· Membership Support: Guiding custodians through the ECSD membership process, including compliance with applicable requirements and documentation standards.
· Global Collaboration: Building and maintaining strategic relationships with key international organizations such as the International Securities Services Association (ISSA) and Thomas Murray.
· Market Representation: Participating in industry forums and global conferences to stay abreast of best practices in clearing, settlement, and post-trade services.
· Standards Alignment: Playing an active role in aligning ECSD with global regulatory frameworks, particularly the Principles for Financial Market Infrastructures (PFMI).
· Responsive Communication: Ensuring prompt and effective responses to all client inquiries across service channels.
· Excellence in Service Delivery: Upholding the highest standards of professionalism and operational excellence in all client engagements.
· Operational Expertise: Leveraging the team’s in-depth knowledge and market experience to offer expert guidance on ECSD services and procedures.
